Strategy Task is not Visible in Collections Dashboard After Reassigning it to Another Collector (Doc ID 2458703.1)

Last updated on MAY 17, 2023

Applies to:

Oracle Fusion Advanced Collections Cloud Service - Version 11.13.18.05.0 and later
Information in this document applies to any platform.

A strategy task is not getting visible in Collections Dashboard after reassigning it to another collector.

Scenario:
Signed in as Collections Manager > Query for the Account > Profile > Strategies

Reassigned 'Soft Collector Call' from Collector1 to Collector2

Refreshed and shown assignment to Collector2

Ran Update Collections Summary Data ESS job

Logged in as Collector2 but unable to see the assigned Task

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In this Document

Symptoms

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