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Error 'An error occured on the server' When Attempting to Open Attachments in Autovue (Doc ID 2460101.1)

Last updated on OCTOBER 24, 2019

Applies to:

Primavera Unifier Cloud Service - Version 17.10.0.0 to 18.7 [Release 17.10 to 18.7]
Primavera Unifier - Version 17.10.0.0 to 17.12.0.0 [Release 17.10 to 17.12]
Information in this document applies to any platform.

Symptoms

When attempting to use the Autovue functionality of Unifier to open an attachment, the following error occurs.


An error occured on the Server.

Detail:

java.lang.NullPointerException
at com.cimmetry.jvueserver.DataSource.getFileName(Unknown Source)
at com.cimmetry.jvueserver.DMSDataSource.downloadXrefs(Unknown Source)
at com.cimmetry.jvueserver.VCETConnection.downloadXRefs(Unknown Source)
at com.cimmetry.jvueserver.VCETConnection.fileOpen(Unknown Source)
at com.cimmetry.jvueserver.VCETConnection.fileOpen(Unknown Source)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
at java.lang.reflect.Method.invoke(Unknown Source)
at com.cimmetry.jvueserver.Channel.invokeMethod(Unknown Source)
at com.cimmetry.jvueserver.Channel.exec(Unknown Source)
at com.cimmetry.jvueserver.Channel.exec(Unknown Source)
at com.cimmetry.jvueserver.Channel.access$800(Unknown Source)
at com.cimmetry.jvueserver.Channel$ChannelThread.run(Unknown Source).

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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