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Maintenance Window Selection for Upcoming Maintenance of Oracle Process Cloud Service (Doc ID 2460359.1)

Last updated on FEBRUARY 07, 2020

Applies to:

Oracle Process Cloud Service - Version 15.2.3 and later
Information in this document applies to any platform.


Maintenance Window Selection for Upcoming Maintenance of Oracle Process Cloud Service

We would like to inform you of the upcoming maintenance for Oracle Process Cloud Service in November 2018. As part of this maintenance, the latest updates will be applied to your Oracle Process Cloud Service environment.

There are several dates available for this update and you have the option to select your preferred date for each of your service instances.

For example, you could select an earlier date for your dev and test instances and update the production instances later.

Available dates for this update are:
Friday, November 2nd, 2018
Saturday, November 3rd, 2018
Friday, November 16th, 2018 (default)
Saturday, November 17th, 2018

The maintenance update will take about 2 hours and will be scheduled between 9 pm – 5 am, local data center time.

The default November maintenance date for all Integration Cloud Service instances is Friday, November 16th, 2018.

If you had changed your preferred maintenance date in May or August from the default date to another date, this change will also be pre-selected for November.
For example, if you selected the first Friday in May (May 4th) or August 3rd, then November 2nd will automatically be selected for the November update.

It is recommended that you check the selected maintenance date for all your Process Cloud instances, and make sure the correct date is selected.

Please follow the process outlined below by October 24th 2018, 5 pm Pacific Standard Time.

Requests received after this date will not be considered.



How do I select my preferred Maintenance Date?

Customers now have the ability to schedule their maintenance dates in the My Services Dashboard, following the steps below:

1. Sign into your My Services Dashboard for your identity domain:

2. Select Process Cloud Service

3. For each of your Service Instances:  

    a. Open the menu to the right of “Open Service Console” and select “Maintenance and Service Requests"


    b. This will the currently selected or default maintenance date for the upcoming update. If you don’t make any changes, this date will be selected for your November update.
        Please note that the “Start” date in your instance may be different from the screenshot below.


    c. If you want to change the date selection, click on the “hamburger” menu on the right in the November line and select “Modify”.


     d. Click the “Next” button in the “Edit Service Request” screen.


     e. The next screen shows a list of maintenance windows in the drop-down.


     f. Select the date you want to choose.

     g. Enter or edit the "Technical Contact" if needed

     h.Click “Submit”

     i. You will now see the new maintenance date for your Service Instance.



4. Repeat these steps for each of your Service Instances



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