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Internal Supplier Profile Change Approval Workflow Is Still Pending Even After Approver Approve It (Doc ID 2460911.1)

Last updated on MARCH 25, 2019

Applies to:

Oracle Fusion Supplier Model Cloud Service - Version 11.13.18.05.0 and later
Oracle Fusion Supplier Portal - Version 11.13.18.05.0 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
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Internal Supplier Profile Change Approval workflow is still pending even approver approved it

Issue where the SupplierProfileChange workflow is not working correctly and is not updating the approval status in Oracle cloud.


EXPECTED BEHAVIOR
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Should able to see the Approved Supplier profile changes.

STEPS
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The issue can be reproduced at will with the following steps:
1. Supplier Site updated with a existing bank account that is already setup for the supplier as part of another site.
2. Supplier Profile Change Request Submitted for Supplier Approval
3. Supplier Profile Change ‘Approved’ by Supplier Manager
4. But the Supplier status is still pending and is not getting updated. The Supplier Profile change Request is still pending in Oracle Cloud


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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