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When Creating a Work Order to Only Send New Issues, Existing Issues Are Sent (Doc ID 2461151.1)

Last updated on FEBRUARY 03, 2019

Applies to:

Oracle Prime Cloud Service - Version 18.9 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR

Work order sent that includes old issues when rules dictate it should only send out new issues.

EXPECTED BEHAVIOR

Expect work order to only be sent out for new issues.

STEPS

The issue can be reproduced at will with the following steps:

  1. Log into Prime Projects.
  2. Open a project with existing issues.
  3. Create a dispatch rule to contain content for only new issues
  4. Report will be created with content containing existing issues.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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