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Error When Trying To Process New Hire Life Event - Anthony Ostgulen Overlapping Element Entries (Doc ID 2461187.1)

Last updated on JANUARY 15, 2020

Applies to:

Oracle Fusion Benefits Cloud Service - Version 11.13.18.05.0 and later
Information in this document applies to any platform.

Goal

Oracle Fusion Benefits Cloud Service
11.13.18.05.0

error when trying to process new hire life event - employee overlapping element entries

Problem Description
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error when trying to process new hire life event - employee overlapping element entries

if i look at the employee, there are elements on the person's record, that did not come from a life event, or don't appear to be.

We need to get them purged off the employee's record.

I've run the purge voided life events process. I also have run the refresh benefit relationship process.

If i look at the employee's elements, I see them for Basic Life, AD&D, and EAP.

We need to get the employee enrolled in benefits and over on the file feed to our carriers. This is stopping the employee from being enrolled in benefits.
 

Solution

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In this Document
Goal
Solution


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