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When editing a user to add the resource information, an error occurs. (Doc ID 2461190.1)

Last updated on NOVEMBER 25, 2019

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.13.18.05.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.18.05.0 version, Accounts, Contacts, Households

When editing a user to add the resource information, an error occurs.

ERROR
-----------------------
NullPointerException

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Sign-on to Sales Cloud application
2. Navigate to My Team > Manage Users
3. Search and edit user
4. Enter the Resource Information
5. Click the Save and Close button; the error occurs

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot enter the resource information for a user.

Cause

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In this Document
Symptoms
Cause
Solution
References


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