Oracle Cloud Promotional Account Upgrade to PAYG (Pay As You Go) Does Not Finish (Doc ID 2462086.1)

Last updated on OCTOBER 22, 2018

Applies to:

Oracle Compute Cloud Service - Version N/A and later
Oracle Cloud Infrastructure - Version N/A and later
Oracle Database Cloud Service - Version N/A and later
Java Cloud Service - Version N/A and later
Information in this document applies to any platform.

Symptoms

The intial email notification that the account has been converted to a paid account has been received.
The My Services dashboard still shows the account as a promotional account with the "Upgrade to Paid" link.
Attempting to upgrade the account again shows the status "Account upgrade request is in progress. You will be notified when it completes.”

Changes

This is most likely to occur if you try to convert your promotional account to PAYG on the day it is due to expire.

Cause

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Oracle Cloud Promotional Account Upgrade to PAYG (Pay As You Go) Does Not Finish (Doc ID 2462086.1)

Applies to:

Symptoms

Changes

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!