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Attachments Visibility (Doc ID 2462548.1)

Last updated on JUNE 20, 2022

Applies to:

Oracle Fusion B2B Service Cloud Service - Version and later
Information in this document applies to any platform.


Customer needs to upload in the SR theirs customers confidential documents. Because of RGPD rules these documents cannot be available for all agents to see this information associated with the SR.
How can customer classify this kind of documents that are confidential and only some agents according with their profile to be able to see those documents?
Could please advise if this behavior is possible?


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