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Difference Between The Number Of Comments from SRM And The Actual Facebook page (Doc ID 2463222.1)

Last updated on OCTOBER 15, 2020

Applies to:

Oracle Social Relationship Management Cloud Service - Version N/A to N/A [Release V1]
Information in this document applies to any platform.

Goal

On : 18.09 version, Listen & Analyze

Why is there a difference between the number of comments shown in SRM and the amount from the native Facebook application?
e..g. The topic has received only 222 comments between 27th sept and 12th oct, however, as per the data exported from Facebook, a lot more comments were done in the same time frame.
 

Solution

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