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Can A Closed SR Be Auto Reopened When A Message Is Added Through Email Channel? (Doc ID 2463562.1)

Last updated on NOVEMBER 28, 2019

Applies to:

Oracle Fusion Human Resources Help Desk Cloud Service - Version 11.13.18.05.0 and later
Information in this document applies to any platform.

Goal

Is there a provision to reopen an SR through email channel by responding to the last email interaction?
 

Solution

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In this Document
Goal
Solution


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