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Getting error while selecting the file when account import when selecting the file type for WebCenter Content Server. (Doc ID 2463874.1)

Last updated on DECEMBER 22, 2020

Applies to:

Oracle Fusion Engagement Cloud Service - Version 11.13.18.05.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.18.05.0 version, Accounts, Contacts

Getting error while selecting the file when account import when selecting the file type for WebCenter Content Server.

ERROR
-----------------------
The data type is either missing or invalid because it does not match the format of the file you are trying to import. Select a valid data type or another file. (MKT-285046)

STEPS
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The issue can be reproduced at will with the following steps:
1. Sign-on to Sales Cloud application
2. Navigate to Setup and Maintenance > Manage File Import Activities
3. Click Actions > Create (or the Create icon)
4. Enter Name, select Object, select File Type = ZIP file, set Upload From = WebCenter Contact Server
5. Click the Browse button to select the file
6. From the WebCenter Server Content Files, select Account.7z
7. Click the OK button; the error occurs

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot select the file from WebCenter Server Content Files.

Cause

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In this Document
Symptoms
Cause
Solution
References


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