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Application Freezes When Trying To Change Status For Issues (Doc ID 2464028.1)

Last updated on OCTOBER 29, 2018

Applies to:

Oracle Prime Cloud Service - Version 18.9 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR

After updating an issue in the Field App (changing the issue to "Fixed"), the page is ghosted and freezes with pulsing ellipsis at the upper right-hand corner of the page. The page becomes otherwise unresponsive and requires a refresh before allowing any further interaction and any updates to the issue are not committed to the system.

EXPECTED BEHAVIOR

Upon hitting the Save button after making changes to an issue in the Field app, those changes should be committed to the system and the UI should remain functional.

STEPS

The issue can be reproduced at will with the following steps:

  1. From within Prime Projects, navigate to Field > Issues.
  2. Select an issue, make changes and click on Save.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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