My Oracle Support Banner

BICS: Analytics Stuck On Signing In Page for 10-15 Minutes and Can't Access (Doc ID 2464335.1)

Last updated on DECEMBER 11, 2019

Applies to:

Oracle Business Intelligence Cloud Service - Version 14.1.0.0.0 and later
Information in this document applies to any platform.

Symptoms

On Oracle Business Intelligence Cloud Service: 

After entering username and password to access BICS, it gets stuck at the "signing in" page for about 10-15 minutes and eventually resulting in this error:

"Error 500--Internal Server Error
From RFC 2068 Hypertext Transfer Protocol -- HTTP/1.1:
10.5.1 500 Internal Server Error
The server encountered an unexpected condition which prevented it from fulfilling the request."


From BI server log:

===========

 [OracleBIServerComponent] [ERROR:1] [] [] [ecid: <ECID>] [tid: <TID>] Physical connections limit is reached for connection pool . Start delaying the queries. [[^M

file: server/Query/Execution/DbConnection/Src/SQXDCMultiThreadedPool.cpp; line: 134^M

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.