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Passport: "More Details" Request Causes Status Change To "Unable To Process" (Doc ID 2464652.1)

Last updated on OCTOBER 25, 2018

Applies to:

Oracle Taleo Recruiting Cloud Service - Version 17.6 and later
Information in this document applies to any platform.

Symptoms

A passport service's status was in status "Completed".  However upon clicking the "More Details" link the request's status changed to "Unable To Process".  (Subsequent investigation showed that Taleo received a 404 error from the Partner framework for this More Details request, which meant the service's provider server was reached by Taleo but that it had a problem).  Later when "More Actions" was clicked again (after the provider fixed their server issue) there was no error returned back to Taleo, however the request's status continued to be "Unable To Process".

Cause

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In this Document
Symptoms
Cause
Solution
References


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