My Oracle Support Banner

OAC-C : Doing A Backup or Patch in Oracle Analytics Cloud-Classic Service Fails With "java.util.zip.ZipException: duplicate entry" Error (Doc ID 2465042.1)

Last updated on JUNE 08, 2020

Applies to:

Oracle Analytics Cloud - Classic - Version 18.1.3 to 18.1.3 [Release 18]
Information in this document applies to any platform.

Symptoms

Issue Seen : Backup of a service instance fails with the following error:

Logger configured properly

"statusMessage": "Error in creating backup , message is Exception in creating
platform backup. err: <timestamp> oracle.security.audit.Auditor
init\nWARNING: IAU:IAU-6012: Unable to determine the audit log directory. No
log directory specified.\nlog4j:WARN No appenders could be found for logger
(org.flywaydb.core.internal.util.VersionPrinter).

java.util.zip.ZipException: duplicate entry:
Sar/ConfigProperties/ccab13ee7dc061a40523d003e8bb519815d9afe484a40c8869e8baa23e90040\\n\\tat
oracle.bi.servicelcm_v2.operations.SarFileOperations.exportSarWithinTemporaryDirectoryContext(SarFileOperations.java:109)\\n\\tat
oracle.bi.servicelcm_v2.operations.SarFileOperations.access$000(SarFileOperations.java:42)\\n\\tat
oracle.bi.servicelcm_v2.operations.SarFileOperations$1.get(SarFileOperations.java:63)\\n\\tat
oracle.bi.servicelcm_v2.operations.SarFileOperations$1.get(SarFileOperations.java:59)\\n\\tat
oracle.bi.servicelcm.util.TemporaryDirectoryContext.withUnsafelyCleanedTemporaryDirectory(TemporaryDirectoryContext.java:104)\\n\\tat

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.