After Configuring the Manage Audit Policies for Sales Product, Contact Object theAauditing is Not Occurring
(Doc ID 2465701.1)
Last updated on DECEMBER 22, 2020
Applies to:
Oracle Fusion Sales Cloud Service - Version 11.13.18.02.0 and laterInformation in this document applies to any platform.
Symptoms
On : 11.13.18.05.0 version, Accounts, Contacts, Households
ACTUAL BEHAVIOR
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After configuring the Manage Audit Policies for Sales Product, Contact Object the auditing is not occurring.
EXPECTED BEHAVIOR
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The audit report should show results for the audited attributes.
STEPS
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The issue can be reproduced at will with the following steps:
1. Sign-on to Sales Cloud application
2. Navigate to Setup and Maintenance > Manage Audit Policies
3. For Oracle Fusion Applications, click the Configure Business Object Attributes
4. Set Product = Sales (or Common CRM)
5. For Customer > Contact, select Audited Attributes
6. Click the Save and Close button
BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot get the audit on the attributes.
Cause
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In this Document
Symptoms |
Cause |
Solution |