After Configuring the Manage Audit Policies for Sales Product, Contact Object theAauditing is Not Occurring (Doc ID 2465701.1)

Last updated on DECEMBER 22, 2020

Applies to:

Symptoms

On : 11.13.18.05.0 version, Accounts, Contacts, Households

ACTUAL BEHAVIOR
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After configuring the Manage Audit Policies for Sales Product, Contact Object the auditing is not occurring.

EXPECTED BEHAVIOR
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The audit report should show results for the audited attributes.

STEPS
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The issue can be reproduced at will with the following steps:
1. Sign-on to Sales Cloud application
2. Navigate to Setup and Maintenance > Manage Audit Policies
3. For Oracle Fusion Applications, click the Configure Business Object Attributes
4. Set Product = Sales (or Common CRM)
5. For Customer > Contact, select Audited Attributes
6. Click the Save and Close button

BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot get the audit on the attributes.

Cause

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