OIC login issues after ADFS (IdP) signing certificate was renewed
(Doc ID 2466644.1)
Last updated on SEPTEMBER 26, 2023
Applies to:
Identity Cloud Service (IDCS) - Version N/A to N/AInformation in this document applies to any platform.
Symptoms
Nobody can log into OIC using the ADFS credentials
The infrastructure team did something with the ADFS server that it has renewed the ADFS signing certificate.
Nobody can log into our Autonomous OIC instance any longer
ERROR
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UI Error message when using the SSO credentials : There is a problem with your account. Please contact support.
STEPS
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The issue can be reproduced at will with the following steps:
1. Renew the signing certificates in ADFS
2. Try to access the OCI application using ADFS as IdP
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |