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Base Intermediate Status Reasons Not Mapped in FWPIP Between MWM And CC&B (Doc ID 2466903.1)

Last updated on DECEMBER 09, 2020

Applies to:

Oracle Mobile Workforce Cloud Service - Version NA and later
Oracle Utilities Mobile Workforce Management - Version and later
Oracle Process Integration Pack for Oracle Utilities Field Work - Version and later
Oracle Utilities Customer Care and Billing - Version and later
Information in this document applies to any platform.


**Examples provided in this article do not represent real life personal/confidential information**

**Disclaimer:** This KM article may include the following abbreviations:

PIP/PIP-FW - Oracle Process Integration Pack for Oracle Utilities Field Work
MWM - Oracle Utilities Mobile Workforce Management
CCB - Oracle Utilities Customer Care and Billing
DVM - Domain Value Map
CM - Customer Modification
SOA - Service Oriented Architecture

Not all base MWM status reasons are mapped in the FWPIP between MWM and CC&B. It was stated that additional work is needed in the FWPIP in order to map these identified base statuses. It's expected that all the base statuses from MWM should be passed cleanly to CC&B. The two statuses identified so far are Suspended and Postponed that are missing.

Last year, customer added the following CM value to accommodate the gap in base configuration:
XPSP -- Does not exist in CC&B without adding a CM value. Also, "XPSP" would actually infer to "Suspend", not "Postponed" so it is not a good base DVM mapping.
M2PP -- MWM value for Postponed

This issue was logged to get/confirm the base DVM, CC&B, and MWM to have the correct mapping without the need to add custom values for base status that do not change in MWM/CC&B. Was "XPSP" supposed to be added as a base Lookup at some point in CC&B? What values need to be added to complete the mappings? And want to be sure that base MWM, SOA, and CC&B are
all aligned, before adding CM values.


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