My Oracle Support Banner

[IMPL SPT] Incoming AP Invoices Are Attached As ".tiff" Files Where The Business Need Is PDF Format (Doc ID 2467271.1)

Last updated on JUNE 06, 2020

Applies to:

Oracle Fusion Payables Cloud Service - Version 11.13.18.05.0 and later
Information in this document applies to any platform.

Goal

It appears that incoming invoices are attached as ".tiff" files. this exposes a few problems including losing the ability to copy/paste, search the content as well as clicking on any link in the invoice (I have invoices with link to details on a portal or external document).

Why can't we keep the original format (PDF) we receive through the AP email? The Business requirement is PDF Format.

Please can you provide clarification/solution to this issue?
 

Solution

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Goal
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.