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Sales Tools: Troubleshooting Performance Issues with 'Sales Tools for Microsoft Outlook' (Doc ID 2468040.1)

Last updated on DECEMBER 23, 2022

Applies to:

Oracle Eloqua Marketing Cloud Service - Version 10 and later
Information in this document applies to any platform.


Some users are having performance issues when using the Sales Tools for Microsoft Outlook add-in - it may be causing slowdowns or making Outlook shut down. When the add-in is disabled or removed, Outlook works well. 

What information do we need to provide for Support to be able to troubleshoot this issue? 


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In this Document
 To Enable Extensive Logging
 Hang Dump Logs
 Accessing Log Files to Send to Support
 Related Reading

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