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All On-Account Credit Memos Link to One Transaction (Doc ID 2468091.1)

Last updated on JULY 31, 2020

Applies to:

Oracle Fusion Receivables Cloud Service - Version 11.13.18.05.0 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------
 

All of the On-Account Credit Memos link to one credit memo


EXPECTED BEHAVIOR
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The transaction link should open the correct transaction.

STEPS
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The issue can be reproduced at will with the following steps:
1. Navigate to Accounts Receivables>Unapplied Credits Infotile

2. Select a credit memo transaction and click on the transaction link

3. Transaction number 1 is opened (not related to the selected credit memo), no matter what transaction is selected

4. Navigate to Accounts Receivables>Manage Credit Memo Applications task

5. Search for an existing credit memo, that appears when using the Unapplied Credits Infotile

6. Transaction cannot be found

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot apply On account credit memos

Cause

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In this Document
Symptoms
Cause
Solution


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