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The import for Account Contacts is ending in errors. (Doc ID 2468280.1)

Last updated on DECEMBER 22, 2020

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.13.18.05.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.18.05.0 version, Accounts, Contacts, Households

The import for Account Contacts is ending in errors.

ERROR
-----------------------
A matching record of type Relationship cannot be found using the value of the attribute (Relationship.RelationshipCode ) that you provided. (MKT-285218) Cause: No record exists with the specified user key value. Action: Verify that the record with the specified user key exists. If it does not exist,
A matching record of type OrganizationProfileExtn cannot be found using the value of the attribute (OrganizationProfile.PartyOrigSystemReference) that you provided. (MKT-285218) Cause: No record exists with the specified user key value. Action: Verify that the record with the specified user key exis
A matching record of type Relationship cannot be found using the value of the attribute (Relationship.SubOrigSystemReference ) that you provided. (MKT-285218) Cause: No record exists with the specified user key value. Action: Verify that the record with the specified user key exists. If it does not
A matching record of type Relationship cannot be found using the value of the attribute (Relationship.RelOrigSystem ) that you provided. (MKT-285218) Cause: No record exists with the specified user key value. Action: Verify that the record with the specified user key exists. If it does not exist, th
A matching record of type Relationship cannot be found using the value of the attribute (Relationship.RelOrigSystemReference) that you provided. (MKT-285218) Cause: No record exists with the specified user key value. Action: Verify that the record with the specified user key exists. If it does not e
A matching record of type OrganizationProfileExtn cannot be found using the value of the attribute (OrganizationProfile.PartyOrigSystem) that you provided. (MKT-285218) Cause: No record exists with the specified user key value. Action: Verify that the record with the specified user key exists. If it
A matching record of type Relationship cannot be found using the value of the attribute (Relationship.SubOrigSystem) that you provided. (MKT-285218) Cause: No record exists with the specified user key value. Action: Verify that the record with the specified user key exists. If it does not exist, the
A matching record of type Relationship cannot be found using the value of the attribute (Relationship.RelationshipType) that you provided. (MKT-285218) Cause: No record exists with the specified user key value. Action: Verify that the record with the specified user key exists. If it does not exist,

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Sign-on to Sales Cloud application
2. Navigate to Setup and Maintenance > Manage File Import Activities
3. Click Actions > Create (or the Create icon)
4. Create an Account import with the following mapping:
OrganizationProfileExtn PartyOrigSystem
OrganizationProfileExtn PartyOrigSystemReference
Relationship SubOrigSystem
Relationship SubOrigSystemReference
Relationship RelationshipCode
Relationship RelationshipType
Relationship RelOrigSystem
Relationship RelOrigSystemReference

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot import Account Contacts.

Cause

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In this Document
Symptoms
Cause
Solution
References


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