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Service Request Message - Forward Option (Doc ID 2469324.1)

Last updated on NOVEMBER 18, 2020

Applies to:

Oracle Fusion Human Resources Help Desk Cloud Service - Version 11.13.18.05.0 and later
Information in this document applies to any platform.

Goal

On : 11.13.18.05.0 version, Service Request

Service Request Message - Forward Option

On Service Request, when Forward option on Messages sub tab is used by agent1, an e-mail is getting triggered to HRHD agent2. This is working fine. But agent2 isn't able to see this SR when he logs in.

If Agent2 is added on the Team of the Service Request, then Agent2 can see the forwarded SR in his queue.

How does the Forward functionality works?

 


 

Solution

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In this Document
Goal
Solution


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