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PRC:POZ:Some Supplier Portal Users Not Receiving Email Or Notification When The Internal User Approved Change (Doc ID 2469909.1)

Last updated on JANUARY 17, 2020

Applies to:

Oracle Fusion Supplier Portal Cloud Service - Version 11.13.18.05.0 and later
Oracle Fusion Supplier Portal - Version 11.13.18.05.0 and later
Information in this document applies to any platform.

Symptoms

Some Supplier portal user not receiving email or notification when the internal user approved or rejected their profile change request.

Issue looks specific for some Suppliers but customer cannot find the pattern to have good supplier that generate notification to the supplier user,  the supplier with no notification.

STEPS TO REPRODUCE
==================
1. For some Suppliers ,the supplier user create profile change request
2. Supplier Manager user Approve\Reject
3. Supplier user not receiving email or notification
4. For other suppliers,  it works good and the supplier users receive notification.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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