Suppliers are not getting Separate Remittance Advice Email upon Send Separate Remittance Advice
(Doc ID 2470128.1)
Last updated on SEPTEMBER 10, 2023
Applies to:
Oracle Fusion Payables Cloud Service - Version 11.13.18.02.0 and laterInformation in this document applies to any platform.
Symptoms
On : 11.13.18.02.0 version, Manage Payments-Prepare and Record Payments
Send Separate Remittance Advice - No Emails Received
We appear to have a problem with remittance delivery as they are not being received by suppliers. Please review the attached log and advise why this may occur?
I note the below extract from the log:
Warning: error returned from BIP delivery: EMail Delivery Status: Failed. Due to oracle.xdo.delivery.DeliveryException: javax.mail.MessagingException: Could not connect to SMTP host: smtp.oracleoutsourcing.com, port: 25;
ERROR
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iby.shared.util.ess.program.common.util.SRAAndPayerNotif.doElectronicProcessing()::Warning: error returned from BIP delivery: EMail Delivery Status: Failed. Due to oracle.xdo.delivery.DeliveryException: javax.mail.MessagingException: Could not connect to SMTP host: smtp.oracleoutsourcing.com, port: 25;_ nested exception is:__java.net.ConnectException: Connection refused (Connection refused)_
STEPS
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The issue can be reproduced at will with the following steps:
1. Send Separate Remittance Advice
2. Getting error in log file
BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot send remittance advices to suppliers.
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |