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Users are not Receiving Emails After Passwords are Reset in Cloud Admin Tool (Doc ID 2470315.1)

Last updated on SEPTEMBER 10, 2019

Applies to:

Primavera Unifier Cloud Service - Version 17.1 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------

When resetting passwords through the cloud admin tool, users are not receiving email notification with the new password.

EXPECTED BEHAVIOR
-----------------------

Users should be receiving the email with the new password.


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, administrators cannot send an email to users with the new password through the cloud admin tool

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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