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Importing Microsoft Project XML File Type Into P6 Appears to 'Hang' and the Import Process Never Completes. (Doc ID 2470937.1)

Last updated on DECEMBER 03, 2019

Applies to:

Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 18.8 and later
Primavera P6 Enterprise Project Portfolio Management - Version 18.8 and later
Information in this document applies to any platform.

Symptoms

Importing Microsoft Project (MSP) XML File Type Into P6 Appears to 'Hang' and the Import Process Never Completes, and ERROR logs result in P6WebAccess logs.

STEPS:

The issue can be reproduced at will with the following steps:

     1. Save Microsoft Project Schedule in MSP as XML.
     2. Login to P6 Web Projects tab, EPS Page.
     3. Select Actions > Import/Export Project.
     4. Select Import Type = Microsoft Project XML.
     5. Select File Microsoft Project XML.
     6. Select Import.
     7. Result: Import process 'hangs' and never completes.

P6Services P6WebAccess.log

<Nov-06-2018 13:33:11 472, GMT> <null> <ERROR> <ServerDAOImpl> <Failed loading object of type: MSPTemplate with id: 4925>
<Nov-06-2018 13:33:11 474, GMT> <null> <ERROR> <ImportExportServiceImpl> <Failure executing Import Project service job>

 

Cause

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In this Document
Symptoms
Cause
Solution


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