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Oracle Sync Lost Connection On Reboot And Lost Local Data (Doc ID 2472074.1)

Last updated on APRIL 18, 2019

Applies to:

Content and Experience Cloud Service - Version N/A and later
Content and Experience Cloud Classic - Version 18.1.2 and later
Content and Experience Cloud - Version 18.2.5 and later
Information in this document applies to any platform.


I am trying to move our entire local server network share drive data to Oracle Cloud. What I would like is to keep our data on the local server but have that sync to Oracle Cloud.  I am testing this process by copying the 250GB to a spare laptop then I installed Oracle Cloud sync. I had uploaded most of the data about 3 weeks ago. Now I am copying the data again to sync folder to see it update in cloud. Problem is I rebooted the laptop when it got stuck syncing a file and after reboot the oracle cloud sync app did not start. I opened it manually and it asked to log into service url again and setup folders to sync. Looking at my explorer I see it changed by sync folder from "C:\G" to "C:\G (deleted)". Somehow the sync losing instance information also changed the data folder on the local machine.  Can you help explain what happened?


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