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Manual Contract Renewal Is Shown As Renewed But Unable To Search The New Renewed Contract (Doc ID 2472181.1)

Last updated on SEPTEMBER 14, 2020

Applies to:

Oracle Fusion Enterprise Contracts Management Cloud Service - Version 11.13.18.05.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.18.05.0 version, Service Contract

Manual Contract Renewal is shown as renewed but unable to search the New Renewed Contract
Facing the ERROR when check using the Actions > Show Renewal History:
We can see the Renewed Contract Number "NEW06 R@29-Oct-2018 04:51:47" but with an ERROR

ERROR
-----------------------
You cannot navigate to the contract because it is being processed. Try again later. (OKC-196460)

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Edit Contract
2. Go To Lines
3. Actions > Show Renewal History:

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users is seeing errors on screen

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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