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Unable To Do Receipt Adjustment - ORA-20001: (AR-855636) (Doc ID 2472231.1)

Last updated on JULY 31, 2020

Applies to:

Oracle Fusion Receivables Cloud Service - Version 11.13.18.05.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.18.05.0 version, Receipts

Unable to do receipt adjustment. When saving the adjustment the following error is raised:

ERROR
-----------------------
The account generator cannot derive information for one or more of these accounts: 1) COA 2001 2) ORG Account ID -1 3) Subaccount ID 30000002862093. (AR-855728)
ORA-20001: (AR-855636)
arp_process_adjustment.insert_adjustment exception: oRA-20001: (AR-855636)


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Define receivables activity with activity type = Adjustment, Tax rate code source = Activity and select Tax rate code
2. Create receipt and apply it on transaction. Amount due on transaction is greater than 0
3. Select actions>adjust on receivable application line
4. Provide adjustment details
5. Submit the adjustment. Error is raised

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot create adjustments

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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