My Oracle Support Banner

A Salesforce User with an Apostrophe in Their Username Cannot Create Quotes (Doc ID 2473374.1)

Last updated on JANUARY 29, 2019

Applies to:

Oracle BigMachines CPQ Cloud Service - Version 11.0 and later
Information in this document applies to any platform.


In Salesforce (SFDC), when using the Managed Package, a user cannot create or open quotes using the Lightning Experience. The user only sees a blank frame, with this error found in the developer tools console:

SyntaxError: missing ) after argument list[Learn More]

The issue is not present when using Classic mode, or when integrating via the Lightning Adapter.

This occurs for a new user with an apostrophe in their Salesforce username (i.e. example'


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.