User Interface Issues After the Cloud Patching (System Restart) (Doc ID 2474639.1)

Last updated on MAY 06, 2022

Applies to:

Oracle Transportation Management Cloud Service - Version 18 and later
Oracle Global Trade Management Cloud Service - Version 18 and later
Information in this document applies to any platform.

Symptoms

The users are facing multiple UI issues after the Cloud Upgrade.

For Example:

01. Users get one of the following errors when trying to use the Screen Finders to search for or open objects.

java.lang.NullPointerException
An undefined Error Has Occurred. Please try Again Later

02. All the fields under 'System Details' is blank (Software Version, Software Build Number, Software Patch Version, Database Patch Version). Even Domain also is displayed as blank.

03. Not Able to See the Date Fields Data from Result Screens.

Cause

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In this Document

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User Interface Issues After the Cloud Patching (System Restart) (Doc ID 2474639.1)

Applies to:

Symptoms

Cause

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