My Oracle Support Banner

Delays In Service Requests Creation From Inbound Emails (Doc ID 2474912.1)

Last updated on NOVEMBER 22, 2019

Applies to:

Oracle Fusion Engagement Cloud Service - Version 11.13.18.05.0 and later
Information in this document applies to any platform.

Symptoms

The customer is seeing the delay from time sending an email to Oracle including the time the SR is created in the Queue. Usually this would take no longer than approximately 5 minutes as this is the frequency the job is running processing inbound emails into Oracle, but the SRs are taking around 20 to 30 minutes to appear in Queues.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Symptoms
Cause
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.