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Sales Cloud for Outlook : Outlook Sync Errors Out With Error Code FC0020 (Doc ID 2475358.1)

Last updated on DECEMBER 11, 2019

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.13.18.05.0 and later
Information in this document applies to any platform.

Symptoms

 Sales Cloud for Outlook sync errors with the Error Code - FC0020 

The below errors in General Logs :

[18-10-01 10:58:07.193995,T16984] [ERROR] [connector_site]: [10:58:07.193995],<T16984>,{first chance exception}: class fusion::fusion_exception_impl<struct synchronization::sync_storage::transport_error>: Application experienced technical difficulties. Further troubleshooting should be done by technical support.
@@@@code:FC0020
@@@@rref:soap_2018-10-01T16-57-42-463.xml.gz.bin
@@@@message:<value>

<MESSAGE>

<NUMBER></NUMBER>

<TEXT>The message is oracle.jbo.service.errors.ServiceException : JBO-29000: Unexpected exception caught: oracle.jbo.RowLimitExceededWarning, msg=JBO-25089: Too many matching records found. Specify additional criteria to limit the number of records.: JBO-25089: Too many matching records found. Specify additional criteria to limit the number of records..</TEXT>

<CAUSE></CAUSE>

<ACTION></ACTION>

<DETAILS></DETAILS>

<INCIDENT></INCIDENT>

</MESSAGE>

</value>

:
@@@@result:error
[18-10-01 10:58:07.272104,T16984] [info] [sync_manager]: synchronization finished. result: error (result code: FC0020, result message: 'Application experienced technical difficulties. Further troubleshooting should be done by technical support.', total duration: 20.860 seconds)

 

 

Cause

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In this Document
Symptoms
Cause
Solution


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