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Error: Unable To View Order In Agent Console (Doc ID 2476580.1)

Last updated on NOVEMBER 04, 2019

Applies to:

Oracle Commerce Cloud Service - Version N/A and later
Information in this document applies to any platform.


On :  NA version, Agent

when we view order in agent console it might throw below Error 

Steps to Reproduce

To replicate it,  do the following:

Register an account at Storefront

Place an order

You can use these card details:
Any expiry in the future
Any CVV (three numbers)

Order should be automatically fulfilled within 5 minutes or so by the fulfilment system, 

Login to agent console at and view the order and verify it is in a state of Fulfilled. Search for the order but when try to open it we get an above error.

Next, need to make a change to the order to make the refund fail.  In production this happens when a speed limit is hit in the Datacash API (i.e. too many refunds in a short period of time).  In test/stage we can reproduce the error by changing the hostTransactionId of the payment group.  This is the ID that datacash use when a refund request is sent to them.  If we modify it, then Datacash won't recognise the transaction and will reject the refund which will reproduce the problem.

When datacash rejects the refund, the SSE responds to the genericPayment webhook by returning code "7000" for REFUND_REJECTED.





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