My Oracle Support Banner

Create Service Request Option Not Enabled On Assets (Doc ID 2476919.1)

Last updated on SEPTEMBER 09, 2020

Applies to:

Oracle Fusion Engagement Cloud Service - Version 11.13.18.05.0 and later
Information in this document applies to any platform.

Goal

We have a requirement to create SR via Assets tab.

This is a default feature in engagement cloud which is not enabled in our instance.

This is a critical functionality which needs to be demonstrated in CRP this Friday.

Attached are 2 screenshots - 1 shows how it appears default and 2nd shows no such option in our instance
 

Solution

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Goal
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.