My Oracle Support Banner

LIGHTBOX: Users Unable to See Documents in Lightbox After Rel13 Upgrade (Doc ID 2477062.1)

Last updated on MARCH 25, 2019

Applies to:

Oracle Fusion Sales Cloud Service - Version and later
Information in this document applies to any platform.


 After 18b update , users are unable to view the documents that they have uploaded to Lightbox. Lightbox lets the users upload a document and give a message indicating that the document has been uploaded successfully, but uploaded document is not displayed the panel.

Steps to reproduce:

1. Log in to CRM.
2. Navigate to Lightbox.
3. Upload document. Note that the message has been uploaded.
4. Once the message disappears, uploaded document is not visible in the panel.


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.