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PRC:SSP: Punchout Catalog fives Time Out After 30 Minutes (Doc ID 2477166.1)

Last updated on DECEMBER 06, 2019

Applies to:

Oracle Fusion Self Service Procurement Cloud Service - Version 11.13.18.05.0 and later
Oracle Fusion Self Service Procurement - Version 11.13.18.05.0 and later
Information in this document applies to any platform.

Symptoms

Shoppers are being ‘timed out’ when shopping from punch out catalogs after 30 minutes. Specifically, if user punches out to a catalog and it takes more than 30 minutes to complete filling their shopping cart, he is not able to submit it.

The cart then disappears and they have to start over.

The issue can be reproduced at will with the following steps:
1. Create Punchout Requisition
2. Shop on Supplier Punchout Catalog
3. Attempt to "Return Cart to Purchasing Application" at checkout
4. Returns to Purchase Requisitions and no requisition is created from the cart

Changes

 No Changes Done Locally -Application default settings need modified

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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