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PRC:SSP: Punchout Catalog fives Time Out After 30 Minutes (Doc ID 2477166.1)

Last updated on SEPTEMBER 01, 2023

Applies to:

Oracle Fusion Self Service Procurement Cloud Service - Version and later
Oracle Fusion Self Service Procurement - Version and later
Information in this document applies to any platform.


Shoppers are being ‘timed out’ when shopping from punch out catalogs after 30 minutes. Specifically, if user punches out to a catalog and it takes more than 30 minutes to complete filling their shopping cart, he is not able to submit it.

The cart then disappears and they have to start over.

The issue can be reproduced at will with the following steps:
1. Create Punchout Requisition
2. Shop on Supplier Punchout Catalog
3. Attempt to "Return Cart to Purchasing Application" at checkout
4. Returns to Purchase Requisitions and no requisition is created from the cart


 No Changes Done Locally -Application default settings need modified


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