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Fusion Applications - Global Payroll - Unable To Reverse Terminate (Doc ID 2477525.1)

Last updated on OCTOBER 06, 2020

Applies to:

Oracle Fusion Global Payroll Cloud Service - Version 11.13.18.05.0 and later
Information in this document applies to any platform.

Symptoms

When attempting to reverse terminate, the following error occurs.

ERROR
-----------------------
An application error occurred. See the incident log for more information.

An application error has occurred. Your help desk can use the following information to obtain a more detailed description of this incident: 1, Server Domain: FADomain, Server Instance: UIServer, Application Name: ORA_HCM_UIAPP.
PAY-PAY_REG_PAYROLL_PRIMARY_FLAG (PAY--1)
PAY-PAY_REG_PAYROLL_PRIMARY_FLAG
Cause The message, PAY-PAY_REG_PAYROLL_PRIMARY_FLAG , can not be accessed.
Action Report this problem to an administrator.



STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Manage Work Relationship
2. Add Termination Date: 01-Jan-2018
3. Noticed that employee was transferred from Retail Payroll to ABC Payroll
4. Check for Reverse terminate
5. Encountered error.
6. Tried to undo transfer or closing the Retail Payroll -> ending in error
7. Tried deleting the ABC Payroll -> ending in error

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot reverse terminate.

Cause

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In this Document
Symptoms
Cause
Solution
References


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