My Oracle Support Banner

Resolutions Are Not Visible In Outcomes (Doc ID 2477686.1)

Last updated on SEPTEMBER 06, 2023

Applies to:

Oracle Fusion Human Resources Help Desk Cloud Service - Version 11.13.18.10.0 and later
Information in this document applies to any platform.

Goal

Resolutions are not visible in Outcomes

Steps to reproduce the issue:
1. Added the resolutions to Outcomes in "Manage Service Request Outcomes and Resolutions"
2. Save and Close
2. Go into "Manage Service Request Outcomes and Resolutions" again, the new added resolution is not visible in the outcome.

When check in the SR, the new added solution is list under the outcome, but I am not able to maintain the outcomes with their solutions.

And when I add the solutions under the outcome, it's not able to select the solutions, I need to copy the values from "Manage Service Request Resolutions"
 

Solution

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Goal
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.