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User Is Not Able To Login In CRM (Doc ID 2477829.1)

Last updated on FEBRUARY 16, 2020

Applies to:

Identity Cloud Service (IDCS) - Version N/A and later
Information in this document applies to any platform.

Symptoms

When attempting to ,
the following error occurs.

ERROR
-----------------------
{"error": "internal_server_error"}


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Go to https://<hostname>/OnDemand/user/Homepage?ssoid=WNS-GLOBAL
2. User provides User Sign In ID and domain password (authentication via IDCS SSO)
3. User sees error screen upon click of "Login" button.


Cause

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In this Document
Symptoms
Cause
Solution
References


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