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UK Localization: New Payslip Template Is Not Getting Picked. After uploading the customized template, system is still picking the Out of the Box Template (Doc ID 2477942.1)

Last updated on APRIL 13, 2019

Applies to:

Oracle Fusion Global Payroll Cloud Service - Version 11.13.18.05.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.18.05.0 version, Reports and Analytics

ACTUAL BEHAVIOR
---------------
New Payslip Template is not getting picked

We have customized the payslip template and sub-template by following Oracle's recommended process but after uploading the customized template, system is still picking the Out of the Box Template.
When we generate a payslip, Out of the Box template is getting picked instead of Custom one.
Without this working, we will not be able to generate the correct payslip format.

EXPECTED BEHAVIOR
-----------------------
The customized Payslip to get executed correctly as per expectation.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. customized the Payslip template and sub-template;
2. on Payslip generation, out-of-the-box template is still getting picked instead of Custom one.

Details on Support/User actions until present:
User already followed directions: Fusion Application - Global Payroll - Payslip Extract Deliver Option Not Working (Doc ID 2357347.1);
User tried Overriding Delivery Mode: ‘Online Payslip’ under Extract Delivery Option for the customized version of the Payslip.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot generate the correct Payslip as per specific business format.

Cause

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In this Document
Symptoms
Cause
Solution
References


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