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Cannot Rollback Employee Prepayment: Error ORA-20001: You Cannot Roll Back Or Mark This Process For Retry (Doc ID 2478622.1)

Last updated on OCTOBER 06, 2020

Applies to:

Oracle Fusion Global Payroll Cloud Service - Version 11.13.18.05.0 and later
Information in this document applies to any platform.

Symptoms

When attempting to click Calculate QuickPay Prepayments person name name on View Process Results page , the following error occurs.

ERROR

An application error occurred. See the incident log for more information.
An application error has occurred. Your help desk can use the following information to obtain a more detailed description of this incident: 379, Server Domain: FADomain, Server Instance: UIServer_1, Application Name: ORA_HCM_UIAPP.

When click errors, bellow errors are shown:


STEPS

The issue can be reproduced at will with the following steps:
1. Go to Payroll/ Search for person. Click View Process results.
2. Processes Calculate Quick Pay Prepayments and Calculate QuickPay fo 30-Nov-2018 are shown.
3. When click Calculate QuickPay Prepayments flow name and person name, above errors are shown.
4. When rollback it nothing rollback and no error on the page



Cause

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In this Document
Symptoms
Cause
Solution
References


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