My Oracle Support Banner

Images in Attachment Show as Broken When Sent Via a Step Transition Notification (Doc ID 2478965.1)

Last updated on JANUARY 29, 2019

Applies to:

Oracle BigMachines CPQ Cloud Service - Version 17 D and later
Information in this document applies to any platform.

Symptoms

When a quote is approved via mobile approvals, and an additional email with an attachment is sent out from a step transition notification, the attachment shows broken images.

This issue only happens when Secure File Manager is enabled. If Secure File Manager is not enabled, the attachment will show the images without issue.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.