CX Cloud Mobile: Options Greyed-Out in Contact Action Wheel (Doc ID 2479354.1)

Last updated on MAY 11, 2022

Applies to:

Oracle Fusion Mobile Sales Cloud Service - Version 11.13.18.05.0 and later
Information in this document applies to any platform.

Goal

On : 11.13.18.05.0 version, CX Mobile Application

Cannot call through when selecting contact choice wheel.
When creating a contact, and using the Contact Wheel functionality to either call, email, sms or find their location, the call and sms options are appearing greyed out.

Solution

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In this Document

Goal

Solution

References

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CX Cloud Mobile: Options Greyed-Out in Contact Action Wheel (Doc ID 2479354.1)

Applies to:

Goal

Solution

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!