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Lead Gets Remove From Asset When Converted (Doc ID 2480105.1)

Last updated on DECEMBER 03, 2018

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.13.18.02.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.18.02.0 version, Leads, Sales Campaigns

ACTUAL BEHAVIOR
---------------
When Lead got converted to Opportunity , association with Asset is getting vanished

EXPECTED BEHAVIOR
-----------------------
Even after Lead got converted to Opportunity , association with Asset should not be removed

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create a Lead and provide all the required information
2. Associate Asset
3. Navigate to Asset and at Leads tab, you can see the Lead
4. Comeback to Leads and convert the Lead into Opportunity
5. Go to above asset and navigate to Leads sub-tab, Lead is not there

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users unable to view the Lead details at Asset after conversion

Cause

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In this Document
Symptoms
Cause
Solution
References


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