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Long Information Embedded In Inbound SR Description (Doc ID 2480681.1)

Last updated on NOVEMBER 22, 2019

Applies to:

Oracle Fusion Human Resources Help Desk Cloud Service - Version and later
Information in this document applies to any platform.


Customer is using by default a long text declaimer that is added automatically to any email message when the message is sent.

Because of this the SR created from an incoming email has this long signature information embedded in SR details when the SR is created.

Customer wants to know how can this avoided.


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