My Oracle Support Banner

OAC-Classic: Non IDCS Apply patch failed with "Patch Precheck failed: BI is not running" when using SAMLSSO Docker (Doc ID 2481109.1)

Last updated on MARCH 29, 2019

Applies to:

Oracle Analytics Cloud - Classic - Version N/A to 18.3.3 [Release 14.1 to 18]
Information in this document applies to any platform.

Symptoms

This article is applicable for patch (18.3.3*) failure issue On Non Metered (No IDCS) OAC instance that has SAML docker SSO enabled.

After a successful patch pre-check process for the Patch ID: 18.3.3*, applying the patch throws the below error:

Failure: [Patch Precheck failed: BI is not running]

Prepatch Version: 18.1.3-1279Patch Type: MonthlyCategory: Bug FixesTo Version: 18.3.3-116Current Patch Level: 18.1.3-1279Backup ID: 69f80c5b-7df8-4885-89c8-c33927932652Job ID: 24286363Progress Status:

7:22:48.934 AM Phase initialize started

7:22:49.051 AM Phase initialize completed

7:22:49.252 AM patching.action.tools.phase_started

7:22:49.356 AM patching.action.tools.phase_completed

7:22:49.526 AM Phase backup started

7:28:07.756 AM Phase backup completed

7:28:08.059 AM patching.action.patch-pre-action.phase_started

7:28:08.197 AM patching.action.patch-pre-action.phase_completed

 7:28:08.369 AM Phase patch started

7:36:53.135 AM Patch Precheck failed: BI is not running

7:37:59.865 AM Failed


Following error is seen in patch_X.log from bi/log/   

2018-11-29 12:39:34,801 DEBUG    CMD:/bi/app/public/bin/status

2018-11-29 12:39:35,041 DEBUG    [ERR] 2018-11-29 12:39:35,039 - INFO - Check status of running servers...

2018-11-29 12:39:35,044 DEBUG    [ERR] 2018-11-29 12:39:35,039 - INFO - executing: /bi/app/fmw/bi/modules/oracle.bi.sysman/scripts/status.sh

2018-11-29 12:40:06,920 DEBUG    [ERR] 2018-11-29 12:40:06,920 - INFO - Check status of httpd container...

2018-11-29 12:40:07,048 DEBUG    [ERR] Traceback (most recent call last):

2018-11-29 12:40:07,049 DEBUG    [ERR]   File "/bi/app/httpd/status.py", line 18, in <module>

2018-11-29 12:40:07,049 DEBUG    [ERR]     main()

2018-11-29 12:40:07,049 DEBUG    [ERR]   File "/bi/app/httpd/status.py", line 14, in main

2018-11-29 12:40:07,050 DEBUG    [ERR]     raise Exception('httpd container not running')

2018-11-29 12:40:07,053 DEBUG    [ERR] Exception: httpd container not running

2018-11-29 12:40:07,061 DEBUG    [OUT] httpd container is not running

2018-11-29 12:40:07,061 DEBUG    RETCODE:1

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.