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Downloaded Contract PDF Format Not Matching With XML Uploaded (Doc ID 2481155.1)

Last updated on DECEMBER 05, 2018

Applies to:

Oracle Fusion Enterprise Contracts Management Cloud Service - Version 11.13.18.05.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.18.05.0 version, Terms Library

ACTUAL BEHAVIOR
---------------
Downloaded Contract PDF format not matching with XML uploaded

While downloading the contract PDF, the format is getting scrambled and not at all matching with the XML format uploaded using export-import functionality during the creation of the clause and terms template. But while downloading the contract in word format from "Terms Action" using 'Microsoft contract word plug-in', the downloaded format is matching with the XML uploaded, but there are several issues with the PDF generated like:

1. Numbering sequence is getting omitted or italics somewhere.
2. Extra character is getting added unnecessarily.
3. Content is getting bold frequently.



EXPECTED BEHAVIOR
-----------------------
The Contract Print Preview PDF should match the Imported XML file

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Clause created through Import
2. Term template attached to Contract
3. Preview got disturbed

N.B: As per our customer security policy, we are strictly prohibited from sharing any production data, hence we can neither share any XML or PDF file, nor any screenshot of them. Please arrange OWC where we can demo the issue.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot have correct preview PDF

Cause

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In this Document
Symptoms
Cause
Solution
References


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